1. Information We Collect

We collect only the personal data necessary to provide and manage your account and payments. Specifically, we may collect:

Account & Contact Information: Your name and email address (and any other contact info you provide) when you register or subscribe. These identifiers are used to create and manage your user account.

Billing and Payment Information: To process subscriptions and refunds, we collect your payment details (e.g., credit card number, expiration date, billing address) via a secure payment gateway. We do not store your full credit card number or CVV on our servers; typically, only a token or the last four digits and expiration date are retained for record-keeping.

Account Credentials: Username and password you choose for logging in. Your password is stored only in hashed form.

Optional Information: Additional details you provide (such as company name, tax ID, or phone number) for billing or verification purposes.

We do not collect any other personal information without your consent. We do not log your originating IP address, browsing history, or any data unrelated to account setup. Proxy usage data is governed by our separate Network Privacy Policy.

2. How We Use Your Information

We use the personal data we collect only to provide and improve our services, manage your account, and comply with legal requirements. Specific uses include:

Service Provision & Account Management: To create and manage your account, authenticate logins, send order confirmations, activate services, and handle account changes.

Payment Processing: Your billing information is shared with our PCI-compliant payment processor to charge subscription fees or process refunds. We share only the data necessary to complete the transaction and rely on strong security safeguards.

Communications: To send important service-related notices (account activation, billing receipts, password resets, etc.). If you opt in, we may also send newsletters or promotional offers. You can unsubscribe from marketing emails at any time.

Legal & Compliance: To comply with legal obligations, such as maintaining transaction records for accounting and tax purposes, and to prevent fraud and abuse.

We never use your personal data for advertising or share it with third parties for marketing. We do not track your browsing activity or proxy usage through this data.

3. Data Storage and Security

We take strong measures to protect your data. All personal and billing information is stored on secure servers with the highest industry standards. Specifically:

Segregated Storage: Your account and billing data are stored on a separate system, isolated from our proxy network. Even if our proxy servers were breached, your billing and identity information would not be exposed.

Encryption & Access Controls: We encrypt sensitive data at rest and use SSL/TLS to protect data in transit. Access to billing records is restricted to authorized staff only, using role-based controls. We also conduct regular security audits and testing to ensure protections remain up to date.

Limited Employee Access: Only accounting and support personnel have access to personal account details, and only when needed to perform their duties. We do not allow general staff or automated systems to access your personal data.

While we strive to keep your data secure, no system is 100% guaranteed. We continually monitor and improve our security practices to minimize risks.

4. Data Retention

We keep your information only as long as necessary for the purposes described above:

Active Accounts: We retain your personal and billing data for the duration of your active subscription.

After Account Closure: Once you cancel your subscription or close your account, we typically delete your personal information within a reasonable period (for example, within 30 days of deactivation). We may retain anonymized or aggregated data for operational needs but not in a way that identifies you.

Legal Requirements: We may retain certain billing records (like invoices or receipts) for up to 7 years or as required by law for tax or compliance purposes. Even then, we minimize what we store (e.g., name and transaction history, not full card details).

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Your data remains confidential and is shared only as described below:

Service Providers: We share your data with trusted third-party vendors who help operate our services (e.g., payment processors, email delivery services, customer support tools). These providers are contractually obligated to use your data only for the services they provide and to keep it secure. We do not share any proxy usage logs or browsing data with them.

Legal Compliance: In rare cases, we may be legally required to disclose information (e.g., in response to a subpoena or court order). However, because we keep minimal data, there is very little we could provide. If we receive a valid request, we will comply only to the extent required and will notify you unless legally prohibited.

6. Cookies and Tracking

Our website uses cookies and similar technologies in limited ways. For example:

• Session cookies to keep you logged in while you navigate the site

• Cookies or web beacons to collect anonymous analytics data (e.g., page views)

We do not use cookies for behavioral advertising, and we do not embed third-party trackers in our service dashboard.

You can control cookie settings through your browser. Disabling cookies may affect certain features (such as staying logged in), but you will still be able to access most content. For details, see our Cookie Policy.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access a copy of the data we hold about you

• Correct or update your data

• Request deletion ("right to be forgotten")

• Restrict or object to data processing

• Withdraw consent where applicable

To exercise your rights, contact us at privacy@squidproxies.com. If you subscribed to marketing communications, you can unsubscribe at any time using the link in our emails.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. If we make significant changes, we will notify you via email or a notice on our website. Otherwise, the latest version will always be available here. Your continued use of our services after changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@squidproxies.com.