FAQ illustration

Still have questions?

You're in the right place. Our team is here to keep your proxy operations smooth, stable, and supported.

🔍 General Questions

Are your proxies anonymous?

Yes, our proxies are fully anonymous and secure. We never log your traffic and ensure complete privacy protection.
Our proxies offer high-speed connections with minimal latency. We maintain enterprise-grade infrastructure for optimal performance.
Absolutely! We offer proxy servers in multiple countries and cities worldwide, allowing you to select your preferred geographic location.
Yes, we provide automatic IP rotation features to help you avoid detection and maintain seamless operations.

📋 Plans & Support

You can easily downgrade your proxy plan through your account dashboard or by contacting our support team.
You can cancel your subscription at any time through your account settings or by reaching out to our billing support.
Upgrading is simple! Visit your account dashboard and select a higher-tier plan, or contact our sales team for assistance.
Account cancellation can be done through your dashboard settings or by contacting our support team directly.
The number of authorized IPs depends on your plan. Check your plan details or contact support for specific limits.
For bulk orders of 2000+ proxies, please contact our enterprise sales team for custom pricing and dedicated support.
Payment processing may take a few minutes. If you don't receive access within 15 minutes, please contact our support team.
First, check your configuration settings. If issues persist, contact our technical support team for troubleshooting assistance.
We accept major credit cards, PayPal, cryptocurrency, and bank transfers for your convenience.
We offer a 24-hour money-back guarantee. If you're not satisfied within the first 24 hours, you can request a full refund.

🧠 Use Cases

Yes, our proxies are perfect for web scraping and data collection, provided you comply with website terms of service.
Our proxies can be used for social media management and sneaker bot applications, following platform guidelines.
Yes, our residential and datacenter proxies are excellent for ad verification and ensuring your campaigns display correctly.